Friday, June 5, 2009

10 good things

  1. new eye prescription in two years!
  2. new hilary duff frames!
  3. new contacts!
  4. swimming for four hours in nasty, disgusting, Luling-tainted San Marcos River water!
  5. a pink pig!
  6. green plums that magically turn red in the dark!
  7. brother graduates tomorrow!
  8. single-handedly using most of my family’s minutes talking to, coughcough, my man!
  9. pokémon!
  10. bedtime!

Life Recipe: Challenges

1 Pizza Hut

1 Cruz family (7 members)

2 waitresses (out of 7 employees)

3 tables

1 large-family-sized order

(6 plates and 4 napkins, in case)

 

For dinner, place Cruz family in Pizza Hut at three tables.  Give family a waitress to take drink and food orders.  Assign waitress to other duties while family waits.  Give family drinks, but be sure to never refill drinks- after all, this shouldn’t be a soda party.  This is kinda tricky, but give family a small bit of the order- not too much, but enough so that they don’t notice flatware and napkins are not part of the ingredients.  If they notice, hand over emergency supplies, and rest of order.  Now, just leave them be, they know how to fend for themselves.

Rating: – out of 5 possible stars

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Worst table service we’ve ever received, and, you know, we’ve had terrible service.  I know- seven people at a table is a daunting task.  Being a host is a frightening thing, and if you’re not used to handling big tables, you’ve got a pretty good chance you’ll mess something up, which is understandable.  We’ve had hosts make mistakes before, we asked them to be corrected, they were, things moved on.

But to be ignored, that is a new one.  Being the largest group in the restaurant, seated in the center of the main room, tonight we were the elephant in the room. As such, our drinks were never refilled, plates and napkins were never given to us, we saw both of our waitresses in two settings- bringing us food and serving other tables- which, I’ll have you know, included refills and plates and napkins, speedy clean-up, and a “is everything alright?” every eight minutes or so. 

But for us?  Nothing.  This I cannot understand.   I’m talking, like, all of the people working stood behind the counter and watched us.  I counted at least seven people working: two I will excuse, maybe, as cooks.

Doesn’t matter though- they all saw my sister accidentally knock over Mark’s drink, but Sam had to go ask for napkins?  Mark had to ask for another cup?  They brought out our food and left without asking if it was right or if we needed anything?  Mark had to go get plates, and, since they apparently cannot count, we were still one plate short. 

Come on. 

But okay.  Father got up to pay, which is maybe the custom for the restaurant (which I will think is true, even if I know it’s not), and Mom had a word with our “primary” waitress about the poor service.  They apologized.  I will now (try to) think kind thoughts about them (but I might put that particular site on my DENY list). 

Point is, challenges have their rewards.  Their challenge was providing (at least) courtesy service to a large group, and my challenge is forgiving them for what I perceive as an utter failure on their part.